Refund Policy

Last updated: 7 July 2026

Enter Dial plans are billed per agent on a recurring 30-day cycle through our payment provider, Paddle. This policy explains when refunds apply and how to request one.

1. Billing cycles are non-refundable once started

Once a 30-day billing cycle has started, the fees for that cycle are non-refundable, including if you stop using the service partway through. Minutes allocated for a cycle do not carry over and have no cash value, so unused minutes aren't eligible for a partial refund either.

2. Cancelling your subscription

You can cancel anytime from the admin billing panel. Cancelling stops the next renewal — you keep access for the remainder of the cycle you've already paid for, and you won't be charged again after that.

3. Plan changes and downgrades

Upgrading or downgrading your plan changes what you're billed from the next cycle onward, as shown at the time of the change. We don't issue partial refunds for the difference between an old and new plan mid-cycle.

4. Duplicate or incorrect charges

If you believe you've been charged in error — for example, a duplicate charge or a charge after cancellation — contact us within 30 days of the charge and we'll investigate and correct it, including a refund where a billing error is confirmed.

5. Service outages

If a verified, extended outage on our side prevents your team from making or receiving calls for a significant part of a billing cycle, contact us — we review these on a case-by-case basis and may issue a credit or partial refund at our discretion.

6. How refunds are issued

Approved refunds are processed by Paddle back to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

7. How to request a refund

Reach out through our contact page with your account email and the reason for your request, and we'll get back to you. See our Terms of Service for the full terms governing your subscription.